Do you charge GST?
Yes - Prices listed on our website clearly state that they do not include GST, it will be added in at the rate of 10% on all invoices. In the 'Individual Orders' area of our website, prices include GST and generally no invoices are issued for these

What is the cost of delivery?
Email us with your requirements and we will calculate a price for you. Price will depend on order quantity, delivery location & courier service required, and type of packaging required due to weather conditions

How long does it take to deliver my order?
Time varies between products, lead times for each are on our product webpages. We will advise lead time when ordering, or if you need your order in a hurry, get in touch to discuss if we can rush our usual process.  The delivery time varies depending on location, and some geographical restrictions may apply. Please also note that we cannot deliver on weekends or public holidays

Do you export or deliver internationally?
We supply only to Australia & New Zealand

What happens if I have a complaint?
We do hope that none of our customers have any cause for complaint - we have taken great care in the design of our products and packaging to ensure that it arrives in perfect condition, but we acknowledge that on rare occasions things may not go to plan. If our products or service do not live up to your expectations please do not hesitate to send an email to sales@groovychocolate.com.au

We endeavor to ensure that any customer comments or complaints are dealt with in a professional, fair, confidential and effective manner. We guarantee to respond to all complaints and to keep you informed of the progress of any investigations necessary for the satisfactory resolution of your enquiry.

Complaints and customer comments are valuable to us and are actively encouraged. It is often only in this way that we are able to improve our current service standards for the benefit of all. Please note that we cannot entertain any claims for melted products in transit where our recommendation for packaging or courier service level is ignored

Do GroovyChocolate products contain nuts?
Unless clearly indicated (eg Macadamia shortbread, Hazelnut Truffles) the answer is no, but we cannot guarantee that our products do not contain traces of nuts. The factories where our products are made may use nuts in some of their other products, and despite using the latest techniques there is always a chance that some cross-contamination might occur

Terms & Conditions

GroovyChocolate's Gift Service

It is the GroovyChocolate mission to deliver the best possible customer service at all times, we therefore adhere to and if possible exceed all of the current and proposed legislation and trade body guidelines. The conditions below do not affect your statutory rights according to Australian law. These include all of the current guidelines regarding the information that we hold on you

Definitions

GroovyChocolate's gift service is operated by GroovyChocolate (ABN 34 116 004 856), Williams Landing, Victoria 3027.

Telephone: 0437-GROOVY (476689) - Office Hours Only

If you need to contact us please email sales@groovychocolate.com.au

Ordering

No order is binding upon GroovyChocolate until accepted by us

GroovyChocolate will make all reasonable efforts to supply the goods ordered by the customer (whether to the customer directly or to the recipient requested by the customer) within the delivery time indicated at the time of order

The customer is responsible for ensuring that any goods ordered are suitable for the customer's purposes and meet the customer's requirements. As the goods are tailored to the specific requirements of the customer, no cancellation or changes may be requested or refunds can be made once the order has been placed

Products

Product and packaging are subject to change or substitution without prior notice

Returns

We regret that if your order is returned to us by either Australia Post or TNT because they were unable to deliver for any of the following reasons, then we will not be able to issue a refund, although we will be happy to resend the item once we have received confirmation of the recipient name and address. There will be an additional charge for re-posting and packing prior to re-dispatch.

1.     Package not called for

2.     Addressee unknown

3.     Addressee gone away

4.     Address incomplete

5.     Address incorrect (including postcode)

6.     Item refused

7.     No answer

We will make every effort to contact our customer by email to obtain confirmation of the appropriate details, but in the event that we cannot contact the customer or the customer refuses to provide confirmation of recipient details or refuses to provide payment for re-postage charges, after a period of three months from order creation date the order will be judged to have been completed in full and the returned products destroyed

GroovyChocolate Images and Text

It is important that the customer obtains the permission of the owner of the copyright (and any other intellectual property rights anywhere in the world) for any wording or images before submitting them to GroovyChocolate. By submitting wording or images the customer is permitting GroovyChocolate to use them in connection with the customer's order, and unless otherwise indicated at time of ordering, also to reproduce photographs of said order for advertising purposes on GroovyChocolate's websites and advertising materials.

GroovyChocolate reserves the right to refuse to use any wording or images supplied by a customer where, in GroovyChocolate's opinion, to do so would be illegal, immoral, in poor taste or would infringe the intellectual property rights of any person in any part of the world.

Where GroovyChocolate does use any wording or images provided by the customer then this shall be at the customer's risk. GroovyChocolate shall not be responsible for any loss, claim, cost or damage incurred by the customer (or any recipient of the goods) as a result of the inclusion of any wording or image on the goods at the request of the customer. In addition, the customer will indemnify GroovyChocolate against all and any loss, claim, cost or damage incurred by GroovyChocolate as a result of any wording or image on the goods at the request of the customer.

If you are the copyright owner of any image on one of GroovyChocolate's websites and would like it removed, we will be happy to comply, a simple phone call or email will suffice - no need to get legal!

Copyright

All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright GroovyChocolate Pty Ltd and its affiliates (excluding company logos supplied by customers displayed on our website for advertising purposes, which remain the copyright of the respective companies), or their content and technology providers. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of placing an order with GroovyChocolate or using this Web site as a shopping resource. Any other use of materials on this website - including reproduction for purposes other than those noted above, modification, distribution, or republication - without the prior written permission of GroovyChocolate Limited is strictly prohibited

Governing Law

These Terms and Conditions and any legal relationship between the Customer and/or the recipient of the goods and GroovyChocolate shall be governed by the law of Australia and submitted to the exclusive jurisdiction of the Australian Courts, but without prejudice to the right of GroovyChocolate to seek recovery of any sums due to it before any court of competent jurisdiction 

Privacy Policy

Sharing your information with other companies

When you order an item from us, we collect your name, address, contact number and email address. This information will be used to process orders and, if necessary, to contact you regarding the status of your orders. We never pass your details on to third parties. We have a firm commitment to protecting your privacy and security as our customer. We do not sell, trade or share individual customer contact information with third parties. The only exception is if a situation should arise where we are asked to co-operate with law enforcement officials in the investigation of alleged unlawful activities of our customers related to electronic communication transmitted on our site. We will have no legal liability for such disclosures